Who we are
Adroit Financial Planning Limited ("we", “us”) takes the privacy and confidentiality of our clients, potential clients and their affiliates very seriously and we are committed to protecting it.
By visiting www.adroitfp.co.uk (“the website”) you are accepting and consenting to the practices described in this policy.
What information we collect about you
We collect and process your personal information in order to facilitate the provision of the professional service(s) for which you have engaged us.
- Information you give us. You may give us information about you by filling in forms on this website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.
- Information we collect about you. When you visit the website, we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
- Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Information about connected individuals
We may need to gather personal information about your close family members and dependants in order to provide our service to you effectively. In such cases it will be your responsibility to ensure that you have the consent of the people concerned to pass their information on to us. We’ll provide a copy of this privacy notice for them or, where appropriate, ask you to pass the privacy information to them.
Why we need to collect and use your personal data
The primary legal basis that we intend to use for the processing of your data is for the performance of our contract with you. The information that we collect about you is essential for us to be able to carry out the services that you require from us effectively. Without collecting your personal data we’d also be unable to fulfil our legal and regulatory obligations.
Where special category data is required we’ll obtain your explicit consent in order to collect and process this information.
Sharing information with others
In order to deliver our services to you effectively we may send your details to third parties such as those that we engage for professional compliance, accountancy or legal services as well as product and platform providers that we use to arrange financial products for you.
Where third parties are involved in processing your data we’ll have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they’ll only act in accordance with our written instructions.
Where it’s necessary for your personal data to be forwarded to a third party we’ll use appropriate security measures to protect your personal data in transit. All paper correspondence will be sent special and any personal data sent by email with be password protected.
To fulfil our obligations in respect of prevention of money-laundering and other financial crime we may send your details to third party agencies for identity verification purposes.
Accessing and updating your personal information
You have a number of legal rights over the personal information held by us. These include the right:
- to access your personal information held in our records, whether electronically or manually;
- to correct or update any personal information that you think is incorrect;
- to object to further processing, including stop receiving marketing material from us which you previously signed up for, by updating your marketing preferences;
- to ask us to delete your personal information, however we will only be able to accommodate this request where it is no longer necessary for the purpose(s) for which it was provided or where we no longer have a lawful basis to process it your personal information; and
- to ask us to stop processing your personal information in certain circumstances. Asking us to stop doing this may mean we are no longer able to provide you with our professional services.
If you use our Intelligent Office your personal information will be gathered through the information that you input onto the system. Your data is collected in order for us to carry out the service for which you engage us. If you’re unsure about the outcome of the automated process you can contact us to discuss or to challenge the outcome.
You should contact us should you wish to have access to this information or to update or complete any of our records pertaining to your personal information. Requests can be made to:
Adroit Financial Planning Limited, 58 Mosley Street, Manchester, M2 3HZ
For more information about this policy, or if you would like to make a complaint, please contact firstname.lastname@example.org.
We will endeavour to resolve any complaints, however if we are unable to do so to your satisfaction, you can contact the Information Commissioner’s Office (ICO), the website is www.ico.org.uk or their telephone helpline 0303 123 1113.
How long do we keep hold of your information?
We’ll retain personal data for as long as it is necessary to provide services to you or to comply with our statutory obligations. We’ll take all reasonable steps to keep your personal data up to date throughout our relationship.
We’re also subject to regulatory requirements to retain your data for specified minimum periods. These are, generally:
- Five years for investment business
- Three years for mortgage business
- Indefinitely for pension transfers and opt-out business
- Three years for insurance business
These are minimum periods, during which we have a legal obligation to retain your records. We’ll not keep your personal data for longer than is necessary f seven years after our relationship with you has ended.
We may also collect your personal information for marketing, but only if you agree to us doing so.
If you agree, we may email you about other products or services that we think may be of interest to you.
If you agree, we’ll pass on your personal information to our group of companies so that they may offer you their products and services.
We won’t share your information for marketing purposes with companies outside our group of companies.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the group. If you no longer wish to be contacted for marketing purposes, please contact us by email to email@example.com.
The website sets no long-term cookies. The website makes use of session cookies which as soon as the browser closes are removed. These are in use on the enquiry forms and to support any user authenticated areas such as the Closed Forums when used.
If you do have any problems or require further information, you can notify us of this by contacting our marketing department by email to firstname.lastname@example.org.
Transferring personal information overseas
Most of the personal information we hold on you will be used and stored in the UK. However, there may be instances where some or all of your personal information is transferred overseas as some or our operations and third party providers are located outside of the UK. Where this may occur, we have taken steps to ensure that data is held securely.
We will keep your personal information confidential and will take appropriate measures to protect it against loss, theft or misuse and to safeguard your privacy.
How to complain
If you wish to make a complaint, you can contact the Financial Ombudsman:
Tel No: 0800 023 4567
Address: Exchange Tower, London, E14 9SR